FAQ

About Us

The purpose of "real is Rare" clothing brand is to empower individuals to embrace their unique authenticity and celebrate their genuine selves in a world that often promotes conformity. We strive to create high-quality, unique apparel that serves as a symbol of self-expression, and reminding people their worth lies in their realness and rarity.

Shipping

At Real Is Rare, we know how important it is to receive your order quickly and in perfect condition. That's why we offer free shipping to meet your needs, including standard and express shipping. All orders are shipped within 2-3 business days.

Returns

At Real Is Rare, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Simply contact us within 14 days of receiving your order to initiate a return or exchange. We'll provide you with a return shipping label and instructions on how to send your items back to us. Once we receive your return, we'll process your refund or exchange within 7-10 business days.We understand that sometimes things don't work out, and that's okay. Our goal is to make the returns process as stress-free as possible, so that you can feel confident when shopping with Real Is Rare. If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact us.

Store Policy

At Real is Rare, we value our customers and strive to provide the best possible experience. Our dedicated Customer Care team is here to assist you every step of the way. Whether you have questions about sizing, need assistance with an order, or simply want style advice, we're here to help.

 

Our Customer Care team is available through phone and email. We aim to respond to all inquiries in a timely manner, typically within 24 hours.

We believe in exceeding your expectations, which is why we offer hassle-free returns and exchanges. If you're not completely satisfied with your purchase, our team will guide you through the return process and ensure a smooth resolution.

At Real is Rare, we also value your feedback. We welcome any comments or suggestions you may have to continuously improve our products and services.

Your satisfaction is our top priority, and we are dedicated to providing you with exceptional customer care. Shop with confidence knowing that you have a team of caring professionals ready to assist you. Thank you for choosing Real is Rare.

 

Contact our Customer Care team: